- answering incoming phone calls and emails or chat regarding customer complaints;
- registering, handling, escalating customer complaints;
- providing best support to customers.
- fluent language skills in Lithuanian and Russian (written and verbal);
- good English skills;
- very good knowledge of MS Office Applications and IT background;
- strong customer service focus and communication skills;
- strong problem solving skills;
- willingness to work in shifts.
- good working atmosphere and friendly colleagues;
- modern working conditions and opportunity to work in shifts;
- international work experience.