Customer support agent VIP5

ENLABS AB

Tööpakkumise number

602006

Job Description

This position will be based in Tallinn, Estonia.


ESTONIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SUPPORT AGENT

Job description, tasks
● Complete Welcome Calls to engage and greet new customers
● Respond promptly to customer inquiries
● Communicate clearly and effectively with customers
● Educate customers regarding new product offerings
● Resolve customer complaints and concerns by investigating problems;
● develop solutions and manage through to resolution
● Other duties as assigned by management


Requirements

● Excellent customer care skills
● Ability to communicate clearly and professionally
● Professional attitude when dealing with customers
● A clear and friendly telephone voice
● Very good written and verbal communication skills in Estonian
and Russian; at least intermediate English language skills.
● Good computer skills and typing skills
● Strong organizational and communication skills, team
orientated philosophy, and problem solving skills
● Strong active listening skills – give full attention to what other
people are saying, take time to understand the points being made,
asking questions when appropriate


Company offers

● The opportunity to improve and participate in the company's
development
● Dynamic work in rapidly growing international company with
personal
● development possibilities
● Competitive salary
● Social security
● Health insurance
● Spacious office and casual environment
● Opportunity for career development



Additional information

This position will be based in Tallinn, Estonia. Please send your CV
and cover letter preferably in English by clicking "Apply" with a
subject line "Estonian and Russian customer support". Deadline for
applying: June 21th, 2019 at 00:00. Your application will be handled
confidentially. PLEASE BE AWARE THAT YOUR RESUME WILL BE
STORED IN OUR DATABASE FOR THE NEXT 6 MONTHS. YOU ARE
ENTITLED TO REQUEST DELETION OF YOUR RESUME AT ANY TIME.


Location:
Tallinn, Harjumaa
Job type:
full-time, employee (shift work)
Expiration date:
06 July 2019
Published:
07 June 2019
Soovin kandideerida

Customer support agent


ENLABS AB

ENLABS stands for Entertainment Laboratories. We are a company
that creates entertainment through innovative thinking within three
business areas: Online Gaming, Media and Solutions.
As part of portfolio ENLABS owns a group of licensed online gaming
companies located in several European jurisdictions. We operate a
portfolio of well-known brands including “Optibet” and “Best”. Our
roots within the gaming sector date back to 2002 and the
company's shares are traded on the OMX Nasdaq First North stock
exchange since 2006.
Today ENLABS is a multi-brand online gaming company with 190+
people from more than 10 countries situated in offices across
Tallinn, Riga, Vilnius, Malta, Marbella and Stockholm. We are proud
to be the leading iGaming operator in the Baltic States, and one of
the fastest growing operators in Europe. Our mission is to spark
change, infuse joy and to create entertainment.

View company profile