Customer support agent VIP9


Tööpakkumise number


Job Description

This position to be based in Riga, Latvia or Tallinn, Estonia.


Job description, tasks
● Complete Welcome Calls to engage and greet new customers
● Respond promptly to customer inquiries
● Communicate clearly and effectively with customers
● Educate customers regarding new product offerings
● Resolve customer complaints and concerns by investigating problems;
● develop solutions and manage through to resolution
● Other duties as assigned by management


● Excellent customer care skills
● Ability to communicate clearly and professionally
● Professional attitude when dealing with customers
● A clear and friendly telephone voice
● Very good written and verbal communication skills in Estonian and Russian; at least intermediate English language skills.
● Good computer skills and typing skills
● Strong organizational and communication skills, team orientated philosophy, and problem solving skills
● Strong active listening skills – give full attention to what other people are saying, take time to understand the points being made, asking questions when appropriate

Company offers

● The opportunity to improve and participate in the company's development
● Dynamic work in rapidly growing international company with personal
● development possibilities
● Competitive salary
● Social security
● Health insurance
● Spacious office and casual environment
● Opportunity for career development

Additional information

This position to be based in Riga, Latvia or Tallinn, Estonia. Please send your CV and cover letter preferably in English by clicking "Apply" with a subject line "Estonian and Russian customer support". Deadline for applying: April 5th, 2019 at 00:00. Your application will be handled confidentially. PLEASE BE AWARE THAT YOUR RESUME WILL BE STORED IN OUR DATABASE FOR THE NEXT 6 MONTHS. YOU ARE ENTITLED TO REQUEST DELETION OF YOUR RESUME AT ANY TIME.

Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
10 May 2019
11 April 2019
Soovin kandideerida

Customer support agent


ENLABS stands for Entertainment Laboratories. We are a company that creates entertainment through innovative thinking within three business areas: Online Gaming, Media and Solutions.
As part of portfolio ENLABS owns a group of licensed online gaming companies located in several European jurisdictions. We operate a portfolio of well-known brands including “Optibet” and “Best”. Our roots within the gaming sector date back to 2002 and the company's shares are traded on the OMX Nasdaq First North stock exchange since 2006.
Today ENLABS is a multi-brand online gaming company with 190+ people from more than 10 countries situated in offices across Tallinn, Riga, Vilnius, Malta, Marbella and Stockholm. We are proud to be the leading iGaming operator in the Baltic States, and one of the fastest growing operators in Europe. Our mission is to spark change, infuse joy and to create entertainment.

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