We are looking for a Customer Success Specialist to join our team in Tartu.

As part of our Customer Success team, you'll work with investor groups around the world, have a direct impact on the future of Dealum, and join a small team that cares deeply about both what they do and how they do it.

You will support angel group managers, investors, and company founders while they make the fundraising magic happen on our platform. As the voice of our customers within Dealum, you'll help shape the product through customer feedback. Your work will ensure Dealum remains known for outstanding customer service.

What comes with the role?

Onboarding and training new customers
Building strong customer relationships and managing customer accounts
Providing day-to-day support to users via chat, email, and video calls
Creating, maintaining, and updating help resources
Collecting customer feedback and collaborating with the product team

What do we expect you to have?

Excellent written and spoken English
Strong communication and organisational skills
Confidence in learning new software and helping others use it
Patience to explain the same thing twice, kindly
Ability to work independently across multiple time zones

Bonus points if you have experience in a SaaS company or knowledge of the early-stage investment ecosystem.

Why join Dealum?

Build trusted relationships and a global community of investor groups
Shape the future of Dealum through customer feedback
Strengthen Dealum's customer-first reputation
Work in a small, impact-focused team where your ideas quickly become reality
Enjoy startup pace with the stability of an established company
Benefit from flexible working arrangements in our Tartu Old Town office

Dealum is the next-generation investor group collaboration platform. We believe that the early-stage investment ecosystem can become more efficient and connected. This is why we provide investor groups and their managers with online tools that save them time and streamline processes. But we're not just building software – we're helping change the way early-stage investments are made.