2023-08-23 14:48:55

Customer Success and Support Specialist

CVKeskus.ee klient

Job Description

We are looking for a Customer Success and Support Specialist to assist our customers with technical problems when using our platform. Stebby helps clients with everything - be it inability to log on, not being able to find the best offer or a new partner asking to join - your job will be to hold the hand that's helping our customers through the majority of their journey with Stebby.

  • Making Stebby users feel cared for; 
  • Assisting Stebbians from other teams, if needed;
  • Responding to all queries in a timely and accurate way, via phone, email or chat;
  • Identifying customer needs and helping customers use specific features;
  • Would speak and write correct Estonian and English. Another big advantage is having good Russian.;
  • If you speak Latvian and/or Lithuanian too, then you’re a unicorn.
  • Share feature requests and effective workarounds with team members;
  • Follow up with customers to ensure their Stebby-related issues are resolved in the best way possible;
  • Gather customer feedback and share with our Product, Sales and Marketing teams;
  • Assist in training junior Customer Support Representatives if needed;
  • Performing other tasks assigned by the customer support manager.

Requirements

 

  • You should be a human.

 

  • Excellent communication and problem-solving skills.
  • Ability to multitask 
  • Familiarity with our industry is a plus.
  • Experience using help desk software is a plus.
  • Understanding how CRM systems work is a plus.
  • Patience when handling tough cases is a must.

Company offers

  • Dedicated monthly budget for health & wellness. Yes, to keep you healthy while you keep our clients healthy.
  • Fun startup environment combined with perks of a fully established, successful company. We use Slack, Pipedrive, Monday and all the other cool tools.
  • Finally - a chance to do some good. We improve the health of our users after all.
  • Oh yeah, and sports, lots of it!