2023-08-23 14:48:55

Customer Service/Athlete Experience Assistant

CVKeskus.ee klient
9.5 - 11.5 €/h Gross

About The Role

Are you passionate about endurance sports and delivering exceptional customer experience? The Feed, the go-to destination for enduarance athletes, is looking for dedicated Customer Service Representatives to join our team!

At The Feed, we specialize in fueling the athletic community, offering top-tier nutrition products and expert advice to help athletes perform their best. As a member of our customer service team, you'll play a key role in supporting our mission to empower athletes worldwide.

What You'll Do:

  • Be the first point of contact for athletes and customers, offering support via email, chat, and phone.
  • Provide expert advice on nutrition products tailored to endurance sports.
  • Resolve inquiries efficiently, including product recommendations, troubleshooting, and order updates.
  • Collaborate with other teams to ensure customer issues are resolved quickly.
  • Keep accurate records of customer interactions using our CRM system.
  • Identify trends in customer feedback to help improve our services.

What We Are Looking For

  • Native English speaker or proficiency in English at C1 level or higher (written and spoken).
  • A passion for endurance sports like running, cycling, triathlons, or similar disciplines.
  • Strong communication and interpersonal skills.
  • A problem-solving mindset with a proactive approach.
  • Excellent organizational skills and attention to detail.
  • Experience with CRM tools (e.g. Gorgias) is a plus.
  • Prior customer service experience is preferred but not essential.
  • Part-time work schedule available (20 hrs per week). Weekend/Evening availability is a plus.

Why Join The Feed?

  • Be part of a company dedicated to supporting endurance athletes.
  • Competitive salary.
  • Flexible working hours, including remote, to fit your schedule.
  • Opportunities to grow professionally in a dynamic industry.

At The Feed, we don't just serve the endurance sports community-we're part of it. If you share our passion for pushing limits and want to make an impact in a fast-paced, exciting environment, we'd love to hear from you!

Key benefits

Flexible Working Time
Remote Work possibility