WHAT YOU SHALL DO
Daily interaction with Teledyne FLIR partners/end-customers regarding Aftermarket services via dedicated ticketing platform
Logging in RMA requests to SAP system according to established procedure
Issuing RMA references to customers, following Compliance rules and procedures
Taking ownership and ensuring follow-ups as the case evolves (e.g., sending product receipt confirmations, Quotations for repair, tracking details when dispatching the product etc.)
Aligning activities with our experienced Tech team
Upon request, supporting other Service operations in EMEA with similar tasks and using unified tools/systems
YOU FIT THE JOB WITH
Previous experience within Customer Support/Helpdesk
Language knowledge: English, Estonian
High stress tolerance and readiness to work with difficult cases and a wide range of customer groups (Teledyne FLIR partners, end-users, other businesses, governmental entities)
Computer skills: MS Word/Excel, Outlook, decent typing speed
Estonian citizenship to meet the requirements of export licenses
Courtesy and consistency, formal communication skills
What’s most important- positive attitude and puzzle-solver’s mindset
PREFERRED CANDIDATE WILL HAVE
Traffic/Logistics/Global Trade compliance background and/or previous experience
Any other formal language skills, both written and verbal
Experiences with SAP system
TELEDYNE FLIR OFFERS
exciting work in a high-tech company and perspective industry,
workplace in a new and clean production building,
stable employment in growing company, competitive pay,
support to your professional development,
a friendly team, company events, Employee benefits.
Palun sisesta siia oma küsimus. Küsimus ilmub tööpakkumisel nähtavale kohe, kui tööpakkuja on sellele vastanud. Sinu e-maili aadress jääb seejuures tööpakkumise vaatajatele varjatuks.
NB! Tegemist on avaliku päringuga. Küsimused-Vastused on nähtavad kõikidele CV Keskuse kasutajatele ja võivad olla leitavad otsingumootorite kaudu.
Lisame kirja lõppu automaatselt lingi tööpakkumisele.