
Answers incoming phone calls and/or incoming email or chat on the customer service and technical support lines.
Registers, handles, answers and escalates customer complaints.
Fluent language skills in supported language: Latvian/Russian
Good language skills in English.
Good knowledge of MS Office Applications.
Strong customer service focus and communication skills
Strong problem solving and troubleshooting skills
Very good working atmosphere and friendly colleagues
Modern working conditions
International working experience
Help with accommodiation issues
arvato direct services is the leading service enterprise in Direct-Marketing in Europe and outside European markets. Worldwide more than 12.000 employees work for arvato direct services. We offer our customers a One-Stop-Shopping concept in the core areas of the Direct-Marketing: CRM-Consulting, Customer Loyalty, Data management, Lettershop, Customer Service, Logistics and Finance, supported by CRM-IT-Solutions.