Customer Service Advisor with German language proficiency - Reima

Webhelp in cooperation with our client Reima is currently looking to extend the Team of Customer Service Advisors to ensure the deliverance of a best-in-class service experience towards the end-customer, either consumers or resellers.

Your main area of responsibility will be customer service tasks including variety of service channels within contact center environment.

Open position is a permanent preferably full-time position, but part-timers are also very welcome to apply.

We have convenient offices in both Tallinn and Tartu.

What we offer:
- A base salary ranging from €1400 gross per month
- Performance bonuses ranging from €100 to €200 gross per month
- Expenses subsidy of €60 net per month
- Extended health insurance
- International work environment (Webhelp employs 60,000 people all over the
world), with many (also international) opportunities for professional and
personal growth;
- Flexibility in working hours, within the constraints however of client’s high
seasonal volume fluctuations (over-time hours at times could be required);
- Variety in tasks, mostly (80%) back-office job (email as main communication
channel), operating within an ERP environment, but also with opportunities to
excel in sales (B2C);
- Great Team of colleagues and excellent working atmosphere
- Company and Team events each month of the year

What we would like in return:
- Good German language skills, both verbal, but in particular written;
- Good command of English (our common Reima and Webhelp language)
- Communication and interpersonal skills to match the customer experience challenge
- Absolute positive customer service attitude and genuine interest in helping customers with independent and proactive hands-on attitude;
- Ability and sincere willingness to work variable hours per month/period to match Reima’s high seasonal work volume fluctuations (get the job done attitude!);
- Previous experience in a customer service and/or logistics environment is an advantage although not a necessity.
Come and join us as part of the Estonian Webhelp Team!