This role is part of the team responsible for the development and execution of CRM activity for Triobet brand in Tallinn.
CRM Coordinator will be working with customer lifecycle by growing loyal customer base and following customer journey from on-boarding down to lapsing.
Working closely with CRM Manager and other members of the team, CRM Coordinator will construct campaigns - from idea initiation to execution - and customer communication, as well as sub-sequent campaign analysis on all Triobet customer-oriented campaigns.
This role is highly user-centric and ensuring excellent delivery of all campaigns is of high importance. The role demands a relentless eye for detail, a structured working mentality and a motivation to drive Triobet further to maintain the best customer-centricity level in the industry.
Special focus of the role will be on defining the contact strategies for specific elements of the customer segments across all customer touch-points, with a specific focus on email, SMS, onsite messaging and push notifications.
Our CRM coordinator is:
o A sociable and open-minded team player
o Experienced in a digital marketing environment
o Comfortable managing multiple tasks and projects at once
o Proficient at understanding and interpreting data
o Interested in gaming industry
o With great attention to detail
o Fast learner
o Knowledge about consumer facing marketing and CRM, and experience in e-mail, SMS and push notification marketing are considered as an advantage.
o With strong analytical skills
o Track record of executing on fantastic innovation and creative ideas
o Able to work under pressure and within tight timeframes
o Able to work both independently and in a team-oriented environment
o Collaborative and able to coordinate multiple stakeholders within projects
o Excellent in computer skills, preferably basic knowledge of HTML
o Excellent in written and oral communication skills
o Fluent English- written and spoken
o Russian and/or Lithuanian language is an advantage
o Competitive remuneration
o A great working environment in Tallinn city centre
o Colleagues that inspire
o Challenge and adventure
o Opportunities for self-development as well as career development
o Mobile phone and subscription
o Benefits like free parking, fitness allowance, events
o Regular medical health check-up
o Relocation package (if applicable)