Courier Operations Specialist

We are looking for a Courier Operations Specialist to join our Food Delivery team in Tallinn.

This person will be responsible to optimise the acquisition, onboarding and activation process of our courier fleet.

It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a global food delivery platform.

Let’s build the future of transport together!

Your daily adventures:

• Support all Bolt's food delivery operations in Estonia
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants
• >Develop and execute strategies to increase our efficiency and solve all kind of operational challenges
• Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
• Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements

Requirements:

• Have 2 years experience in an analytical position
• Have a data-driven analytical mindset (good Excel skills are a plus)
• Amazing negotiation and communication skills
• Be a hustler, not stopping after 20 obstacles a day
• Be passionate about new technologies and food tech

Extra credits:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!