Role/Job Purpose:
The CS CI Lead plays a crucial role in helping reach Mission 0 by making sure that the company's Customer Support operations are optimised to deliver exceptional value to customers while driving sustainable and scalable growth.
The CS CI Lead is responsible for leading a team of CI Specialists to achieve process excellence by identifying and removing waste from Customer Support processes. The CI Lead plays a crucial role in driving continuous improvement initiatives and ensuring the team's focus on key performance indicators (KPIs), including escalation rate, handling time, resolution time, and resolution rate. This role also involves providing leadership and coordination to achieve strategic objectives and maintain effective cross-functional collaborations.
Responsibilities:
Requirements:
Preferred Qualifications:
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We’re proud to have a truly international team, and we celebrate our differences.
Every Wiser should feel that they can be themselves at work.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.
Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Instagram.
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