Job Description
- Review and act upon user generated content on social media platforms; review and take necessary action as per the defined policy and terms and conditions
- Provide insights and trends on content reviewed
- Provide feedback and suggestions on review process and workflows
- Provide suggestions for product innovation
- Perform general data entry and other related tasks
- Embrace and adapt to changes in type and nature of work, policy and procedures at short notice
- Follow all hot cues and alert mechanism and comply to all such processes at all time
- Respond to user inquiries with high quality, speed, empathy, and accuracy
Requirements
- Excellent French and good level of English
- Active Social Media presence
- Attention to detail
- Ability to work with multiple tools/web browser windows simultaneously
- Ability to work in teams
- Knowledge of MS office/Google suite
- Ability to quickly utilize hot cues and key command shortcuts preferred
- Strong oral, and written communication skills
- Previous content moderation and BPO experience is an advantage
Company offers
- Competitive salary
- Office in the city center/WAH opportunity
- Benefit Packages
