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Joboffer number #67646

Contact Centre Manager

CVKeskus.ee client
Tallinn, Harjumaa
Job ad expired!

Job Description

The Country Account Manager will be responsible for our major client service in Transcom Estonia.

Job Description:
- Ensuring Client Satisfaction of the account through client interaction and coordination of the service delivery
- Is responsible of the results and operations at a country level
- Ensures continuous improvements for our client’s business


Requirements

Profile:
Hold a University Degree or equivalent higher qualification
Have a proven and successful track record of effective leadership with Commercial and Operational responsibility in the CRM or a closely related industry
Have a good understanding of CRM best practice and markets
Have Client Relations and/or Sales contact experience
Have experience with P&L management and associated financial practices
Have an ambassadorial presence

It will help if you…
Have worked for a CRM outsource business
Have experience in direct/consumer marketing
Have direct/consumer marketing, CRM or business administration qualifications
Run your own business
Have other language skill including English

To be successful in this role you must…

Be self motivated and commercially minded
Have excellent and open leadership style
Enjoy/thrive on autonomy and be results focused
Be a people person with excellent communication skills
Be highly motivated and prepared to work hard
Have high personal energy and enjoy a lively environment
Be highly flexible and able to travel
Be Innovative and welcome change/improvements


Company offers

We offer a demanding job with competitive salarypackage.
International working environment
Proffessional team
Challenging expirience


Additional information

Available to travel.
Work Environment: Call centre operations


Tööpakkumise number
#67646

Location:
Tallinn, Harjumaa
Job type:
full-time
Additional info:
employee
Expiration date:
18 June 2006
Published:
18 May 2006

CVKeskus.ee client

Transcom Worldwide is the largest geographic Customer Relationship Management (CRM) service operator in Europe, with 46 Contact Centres, present in 25 countries across Europe, employing over 11 000 employees, speaking 38 languages. The company focuses in serving leading companies in a wide range of industry sectors, including telecommunications, e-commerce, travel& tourism, retail, financial services and utilities.

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You are applying to:
Contact Centre Manager
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!
Employer is asking you to finalize your application on an external website. Please carefully follow further instructions. We hope you get the job!