Client Executive

We are the most trusted source for complete consumer intelligence as we have for nearly 100 years. Our ability to provide global retailers, manufacturers and partners with the most comprehensive data, analysis and insights will remain unmatched. We deliver the complete truth. That’s why we are unrelenting in our pursuit of the most comprehensive data sets, measuring all transactions equally to deliver the knowledge people need. Our best-in-class data scientists and analysts simplify the complexity of this information, illuminating powerful insights through clear, compelling stories. We capture the world as it truly is to enable leaders to look forward and empower businesses to make decisions with confidence. Check our current job openings now to begin your NielsenIQ journey.

The Client Executive Associate is responsible for executing specific client support related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.

RESPONSIBILITIES:

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Build effective relationships with client representatives
• Own  reporting, including report maintenance, business issue analysis and solution integration
• Provide training to clients on Nielsen tools and solutions
• Trouble-shoot and resolve client inquiries related to databases, software, coding and other key aspects that impact client deliverables
• Continue to broaden knowledge of client business issues and needs, Nielsen services and broader industry
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology and data science) to solve client business questions and inquiries
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Work closely with Practice/Retail Analytic Consulting teams, Operations and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
• Building Strong relationship with clients

• Strong Business English and Estonian knowledge (must have)
• Strong communication skills
• Strong Organizational & interpersonal skills
• Strong Team player
• Strong problem-solving skills
• Competent negotiator with good influencing skills
• Ability to work independently and manage complex issues/client related projects

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