Job Description
This opportunity offers you a chance to be the technical service unit leader and driver of service operations via offering customers excellent maintenance and after-sales service in Coffee Address Estonian team. You will be leading a team of 20 professional technicians, vending, and warehouse specialists.
Your role and focus will be on the following:
- planning and managing workforce (organizing the workload, training, resources, and tools)
- planning and managing car fleet (efficiency, maintenance, monitoring)
- efficient and result-driven process management – implementation of strategical processes in technical department (tasks, checklists)
- direct, delegate and control policies and procedures
- plan inventories in warehouse
- offering excellent customer service, liaising with key accounts, consulting, and supporting customers, dealing with problems, and offering solutions
- supporting and cooperating across the organization contributing to results delivery (sales, finance, warehouse)
- leading the team in efficient, respectful, and supporting way.
Requirements
You are welcome to apply if you have a solid background in managing service, technical or maintenance areas:
- minimum of 3 years of managerial experience in service, technical management functions
- relevant higher education
- experience with planning, organizing, and achieving targets in service, after-sales, technical maintenance areas
- fluent command of English language skills, verbal, written, reading
- very good MS Office skills
- highly motivated with a positive attitude and problem-solving approach – solutions oriented, flexible with time management skills
- drive for success, result orientation, initiative. 360 degrees view on the company’s targets and results, how to achieve them and ability to analyse results and propose/ implement possible improvements
- leadership skills - desire and ability to present the targets and inspire the team to achieve as group goals, as personal
- strong organizational skills, ability to make strategic and operational decisions independently and involving the team
- ability to remain organized under pressure
- strong teamwork skills.
Company offers
Coffee Address offers You
- an ambitious and challenging role in a solid industry in the leading company of coffee solutions in the Baltics. The work is in No 1 pan-Baltic self-service coffee, convenience food and beverages company, at the workplace and on the go
- You will have great opportunities for personal and professional growth and great possibility to participate in company’s strategic management and development
- You will have the opportunity to contribute significantly to the further success of the company
- moreover, a dynamic and positive work environment with passionate colleagues will be waiting for You. The atmosphere at work is friendly comfortable and cozy
- Your remuneration package is motivating, competitive salary starting from 4000 EUR gross per month and all other resources/tools to be successful in your role are provided (incl company car).
Last, but not least – GREAT COFFEE EVERY DAY
