Card Disputes Agent

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Tampa, Austin, Budapest and Tallinn offices, and we are now looking for a new agent in Tallinn to bring their impact to our mission.

What you’ll get to do:

• Deep dive into customers' disputes and take appropriate actions. 
• Process card chargebacks and provide required information to our partners and the card scheme. 
• Learn and understand the relevant regulations and guidelines. 
• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
• Work with our dedicated developers to identify and support improvements.
• Report when appropriate to partners, card schemes and authorities. 

• Previous experience with disputes or compliance.
• Some experience being part of a driven high performing team.
• Punctuality, independence and proactivity.
• Strong attention to detail.
• Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
• Some experience handling independent parts or entire projects.
• Fluency in English is a must.

It would be nice if you have:

• Experience working within a cross-office team. 
• Experience within card issuing, acquiring institutions or merchants (in Wise included). 
• Some experience working with regulatory or product compliance.

If you're interested in the position, please apply by submitting your CV and Cover Letter. 

Please note that we don’t provide relocation support for this position.

What do we offer: 

• Starting salary: 2000 EUR
• Company Restricted Stock Units grant: £9,000.00
• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.