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Employer:
ROYAL CARIBBEAN INTERNATIONAL - www.royalcaribbean.com
POSITION SUMMARY
Supervises and coordinates the activities of teams engaged in preparing and serving beverages in a variety of bar and lounge venues onboard the vessel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, environmental, and workplace safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence,each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
I. Supervises the financial aspects of the assigned bars and lounges, including the successful identification of expense reduction through cost control. Ensures the continuous and accurate participation of the service operation. Records production and operational data on specified forms. Analyzes operational problems such as over production, wastage, theft, and establishes controls. Reviews the overtime requests against production levels to determine appropriate needs and approves amounts accordingly. Reviews timesheets and forwards to Beverage Manager for final approval. Prepares a variety of reports and letters utilizing personal computer system and equipment.
II. On a daily basis, meets with the Beverage Manager, to review the requirements of the day’s activities and timeframes for bar service. Reviews schedules to estimate bar and time requirements to ensure speed and efficiency. Meets with subordinate staff to review guest comments to implement revisions and improvements.
III. Reviews requisitions from the assigned bar and lounges and forwards to Beverage Manager for final approval. Requires the items be requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste. May participate in monitoring the loading of provisions at the docks.
IV. Maintains a high degree of “floor presence” to observe the assigned bar operations and to minimize security and fraud issues. Reviews the bar staff to ensure procedures and services are performed in accordance with Royal Caribbean International’s brand standards. Monitors the point of sale functions to ensure the posting and reconciliation processes are conducted according to established procedures.
V. Monitors and supervises the various assigned workstation functions. Monitors the assignment of duties and responsibilities to employees. Observes and evaluates employees and work procedures to ensure quality standards and service is met. Makes recommendations personnel actions such as new hire requests and discharges, to ensure proper staffing. Monitors beverage items to ensure preparation and presentation according to brand standards. Ensures assigned bars and lounges are set-up on time and adequate amounts of beverages are on-hand. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
VI. Trains and monitors all levels of Bartenders, Servers and Utility positions for proper skill and service. Conducts training for new recipes, techniques, equipment, etc. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Monitors the daily workstation operation to ensure speed and efficiency. Reviews work schedules and time records.
VII. Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements etc. Reports all malfunctions and requests necessary repairs.
VIII. Ensures the workstation teams prepare bar items consistently of high standards and in accordance with Royal Caribbean International’s brand standards, regarding taste, consistency and attractive presentation. Tests beverages being prepared by viewing, tasting, and smelling. Reviews staff to ensure beverage items, portions, and garnishments are utilized in accordance with Royal Caribbean International’s brand standards. Conducts meetings with workstation heads to review work processes, issues and quality improvements.
IX. Reviews at all times USPH procedures for sanitation and cleanliness and monitors workstations and staff for adherence to those procedures. Enforces and follows USPH cleaning procedures for work surfaces, all related equipment and utensils.
X. Supervises the assembly of the workstation for the next shift. This includes the cleaning and preparing storage areas and refrigerators. Enforces the storage or disposal of over production items according to Royal Caribbean International’s brand standards.
XI. Meets with the Beverage Manager to plan menu requirements, serving arrangements, guest comments and other related details.
XII. Works with all bar personnel in a cooperative, productive and effective manner.
XIII. Answers inquiries pertaining to bar services and general information. Responds to escalated guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
XIV. Recommends measures to improve work procedures and employee performance to increase quality of services and job safety.
XV. Attends meetings, training activities, courses and all other work-related activities as required.
XVI. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!
Work experience in International Company
Food, accommodation, and medical insurance expenses are covered by the company
CONTRACT LENGTH 6/6 // SALARY $1800 per month
Our Personnel Managers can communicate in English, Russian and Lithuanian languages
Apply now forwarding your CV in English