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Tööpakkumise number 191501

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Job Description

Purpose of the position:
Assists to Customer Service Process Manager in Customer experience management process establishment, performance and measurement processes.

Responsibility areas in specific:
Participates, helps and supports Customer Service Process Manager in:
- Information collection and systemizing from countries, Product/Channel units and Segments/ Customer servicing programs.
- Development, maintenance and streamlining processes to ensure Customer experience measurement and improvement.
- Performing daily activities related to Customer experience management: technical preparation of questionnaires, selection of target groups, sending of questionnaires, collection of Customer replies, preparation of reports and other informational material for different units in organisation.


Expectations to candidate:
- Not less than 1 year experience in business organisations (banks, insurance, telecommunication, IT companies).
- Knowledge of database management.
- Very strong result orientation.
- Analytic and logical thinking.
- Computer skills (advanced „Microsoft Excel” user).
- Experience working with Business Objects and/or other reporting/analytical tools.
- Good co-operational skills and process management skills.
- Fluent in English, oral and written.

Company offers

- Challenging work in a multinational team.
- Work with an excellent team of specialists.

Additional information

We are looking for candidates from all the Baltic countries. Work location can be Vilnius, Riga or Tallinn
Conditions: Job with limited term contract of approx. 1 year.

In order to apply, please send your CV and LETTER of MOTIVATION in ENGLISH with the remark „Assistant in Sales and Service Management department” to e-mail atranka(at) by 26th February 2010.

Job type:
full-time, temporary
Expiration date:
26 February 2010
18 February 2010


Business Development unit (BDU) is created to fulfil Baltic Banking mission and implement its strategy. With the establishment of the BDU we aim to concentrate the best product, channel, process and Customer offering knowledge within our organization into one central team. The purpose of the Customer Relationship Management Division is to develop best-in-class offerings and service strategies to Baltic Banking Customers. Customer Relationship Management Division will conduct Customer analysis and develop unified strategic segmentation of both business Customers and private individuals. Based on the acquired Customer knowledge this division will provide countries with segment service strategies, offerings and general sales management processes and tools.

We are looking for Assistant to Customer Service Process Manager in Sales and Service Management Department.