ROYAL CARIBBEAN CRUISES Ltd
Assists Dive Managers in effective operation of the SeaTrek program on ships and on Private Islands. Operates as vacation relief for Dive Managers on ships and on islands. Assumes role of Dive Manager on ships with smaller numbers of staff. Provides guided tours, instruction and promotes equipment rentals on the islands.
GENERAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor standards, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. Assumes role of Dive Manager as required for vacation relief or for short periods of time on non-traditional vessels calling to private destinations.
3. Assist Dive Managers with all aspects of managing the ship.
4. Provides on-the-job training to staff members to strengthen their current performance and preparation for possible advancement to an Assistant Dive Manager position. Notifies Marketing and Revenue Manager regarding work schedules and time records.
5. Collaborates with the Marketing and Revenue Manager to plan alternative activities when the vessels change itineraries due to weather conditions.
6. Inspects island facilities, supplies, equipment, and work areas, to ensure conformance to standards.
7. Recommends measures to improve work procedures and employee performance to increase quality of services and job safety.
8. Requisitions supplies and equipment to ensure quality and timely delivery of products. Receives and takes inventory of supplies and equipment, and reports shortages to designated personnel.
9. Onboard the vessel, works daily shifts promoting and selling SeaTrek activities for the islands and various shore excursions. Provides information regarding the ports of call, shore excursions and general information regarding the vessel.
10. Monitors and may conduct PADI scuba diving courses consisting of class room and pool activities, according to PADI regulations and SeaTrek Program guidelines.
11. Oversees the loading and storing of shipments for the SeaTrek program. May accompany guests on scuba diving and snorkeling excursions, within the SeaTrek program.
12. Assists the tour operator and guests with equipment orientation and proper fitting of the equipment. Monitors tour operators to ensure quality controls and standards are met. Reports issues or problems to Shore Excursion Manager or other appropriate party.
13. Monitors and participates in the preparation of Aquatic work areas for call day operations.
14. Monitors and conducts orientations to inform guests of the island facilities, and tours available. Regularly walks around the island to assist guests and provide general information. Responds to any type of emergency.
15. Monitors and may conduct guided wave runner and kayak tours. Instructs guests of the proper use of the equipment. Guides guests along the tour route and identifies
wild life and points of interest. Maintains a constant awareness of the guests’
whereabouts and their safety. Responds to any type of emergency. Performs life
saving procedures and CPR.
16. Monitors and may participate with SeaTrek team members in the parasail operation. Provides guests with instruction, orientation and ensures the guests are properly
wearing the flight harness and personal floating device (PFD) equipment.
Maintains a constant awareness of the guests’ whereabouts and their safety.
Responds to any type of emergency. Performs life saving procedures and CPR.
17. Oversees the regular maintenance schedule to clean, service and store equipment.
18. Monitors and may participate in the building or repairing of structures related to the SeaTrek program such as floating docks, buoy lines, lifeguard stands, etc.
19. Monitors or may perform, regular inventory of all equipment and supplies. Ensures VHF radio equipment is in good working order.
20. Ensures physical and weekly rescue training is conducted according to established procedures. Reviews documentation for compliance.
21. Tests new snorkeling, diving and water sports equipment promoted by manufacturers. Prepares a detailed written report to the shoreside department regarding the feasibility
of purchasing the equipment for the SeaTrek program.
22. Monitors and may participate, in maintaining a clean working and living environment on the island. May participate in the weekly unloading of provisions from the vessels.
23. Assists Dive Managers and manages, when required, activities within the SeaTrek program in accordance with the Aquatics Department.
24. Attends meetings, training activities, courses and all other work-related activities as required.
25. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
- Professional Association of Diving Instructor (PADI) Open Water Scuba Instructor or higher certification is required.
- Minimum of 50 certifications required.
- CPR and AED certification from the American Heart Association, American Red Cross or similar.
- Proof and possession of PADI insurance from Vicencia and Buckley of the USA, with the additional insured listed as “Royal Caribbean Cruises Ltd. and Subsidiaries and Affiliates.” Liability coverage required is US$1,000,000 for bodily injury & property and US$2,000,000 for combined single limit and annual aggregate.
- Demonstrated aptitude for the financial aspects of an aquatic or water sports operation, including revenue growth through promotional and up-selling activities.
- Demonstrated aptitude for the management of staff or projects within a Watersports or Aquatics field.
- Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
- Knowledge of policies and practices involved in the human resources function.
- Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
- Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Completion of high school or basic education equivalency preferred. Internal Candidate Requirements: In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
- Completion of one contract with a performance rating of above average or excellent. Physical Requirements: The completion of all the following physical requirements are necessary and need to be completed in less than two hours. This must be demonstrated upon the arrival to the first assignment and 3 times a year thereafter. All job offers are contingent upon the successful completion of these requirements.
- One mile run: ability to complete a one-mile run in eight (8) minutes or less.
- Push-ups: ability to complete thirty-five (35) consecutive push-ups. The modified knee version is an option available to women candidates.
- Sit-ups: ability to complete fifty (50) consecutive repetitions.
- 400 yard swim: ability to swim 400 yards, in nine (9) minutes or less, while demonstrating at least three (3) different swim styles, the crawl or freestyle, breast stroke and side stroke. The majority of the distance can be completed by crawl or freestyle strokes.
- In water too deep to stand up in, effectively tread water for 6 minutes.
- With a partner drag or carry a 190 pound victim 10 yards up a beach, and demonstrate CPR for 2 minutes. (Instruction will be given on proper lifting techniques)
While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!
Work experience in International Company
Food, accommodation, and medical insurance expenses are covered by the company