2023-08-23 14:48:55

Application Support Specialist

CVKeskus.ee klient

Job Description

Key responsibilities:

  • You will ensure effective management of the operational loan management application
  • You will personally troubleshoot and investigate defects for in-house software applications referred by customer support and ensure they are allocated to the right resources in the team
  • You will provide feedback to the developers in relation to the loan management application and support in uncovering bugs
  • You will record software defects using the bug tracking system and report defects to software developers to ensure a speedy and swift resolution
  • Work collaboratively with Customer Care and IT Development teams on more complex technical requests and issues to ensure an effective resolution
  • Partnering with the IT Development team to ensure the on-going development of tools and systems in line with the business requirements

Requirements

You are successful in this role by having:

  • Fluency in verbal and written business English 
  • Basic knowledge on SQL and Python
  • Spot issues and opportunities and acts upon them quickly!
  • Team player with solid multi-tasking, time management & organization skills 
  • Highly self-motivated with a ‘can-do’ attitude
  • Flexible – happy to roll your sleeves up when needed
  • Strong communication and relationship building skills

Company offers

You will enjoy working at IPF Digital if you value a truly international work environment where you can take responsibility for your tasks; you value a friendly and open work culture and good teamwork.We take care of our people by supporting an active and healthy lifestyle. We offer parking in Ülemiste City right next to the office, but you don't have to go to the office every day, because we offer the opportunity to work remotely (50% of the time). In case of emotional worries, we offer our employees an anonymous counseling service "Võõras Sõber". To keep our bodies healthy, we provide our employees either a sports compensation or health insurance.