Job Description

• Book air stage in Amadeus according to the Air, Voyage and Tour stages created by reservation and placed on unconfirmed stages task list
  
• Monitor ticketing queues in Amadeus and adjust bookings accordingly with contracted fare rules
  
• Monitor schedule change queues and update bookings as necessary
  
• Cancel bookings in Amadeus
  
• Answer agents email
  
• Reading and understanding contract conditions
  
• Manually storing of contract and group fares (continental and intercontinental)
  
• Ticketing (individual and groups), reissues and refunds
  
• Monitor release and penalty dates of allotments and advise product department accordingly
  
• Keep up to date with contract fare rules and fare updates
  
• Book, ticket, reissue, refund crew travel requests (air, cars, hotels)

Requirements

• excellent knowledge of Amadeus
  
• at least 2 years experience in airline reservations, ticketing and procedures
  
• good written and verbal English language skills
  
• desire to provide good customer service, good communication skills
  
• ability to multitask and prioritize work items for individual and within the team
  
• cooperative and a dedicated team player, also able to work independently
  
• positive attitude

Company offers

• Opportunity to experience a truly international working environment
  
• Friendly, positive and fun atmosphere, different team and company events
  
• Modern and comfortable office in the centre of Tallinn
  
• Development opportunities
  
• Competitive salary and benefits

Additional information