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Joboffer number #710962
Remote recruitment
Remote work possibility

Ad Studio Customer Support Advisor for Spotify with Danish and English

CVKeskus.ee client
Estonia, possibility to work from home office
Job ad expired!

Remote recruitment Remote work possibility

Job Description


  • Provide first level support to clients placing ads with Ad Studio.

  • Manage all queries, requests and feedback received via email to ensure a timely resolution and an overall positive client experience.

  • Work the approvals queue continuously throughout the business day, ensuring all ads are in line with our editorial policies.

  • Maintain a strong knowledge of the editorial policies, as well as current and cultural events that may have an influence on ads.

  • Identify “grey area” ads and escalate to the Ad Studio business team.

  • Command & convey key Ad Studio product knowledge to advertisers with accurate detail.

  • Utilize internal systems (Salesforce, Slack) to log issues, escalate unresolved queries and follow-up with relevant teams for issue resolution.

  • Work occasional ad hoc support tasks outside of the general email queue and ad approvals workflows.


Requirements


  • An experienced customer support advisor with Spotify experience.

  • Quick learner with excellent attention to detail.

  • Highly motivated, proactive, and adaptable to change.

  • Excellent troubleshooting and problem-solving skills.

  • Team player with ability to work as an individual.

  • You are incredibly sensitive to culture and comfortable identifying content that could be seen as inappropriate.

  • Strong written and verbal communication skills.

  • Fluency in both written and verbal forms of Danish and English is essential.

  • Prior experience with Salesforce case management is a plus.


Company offers

  • competitive salary
  • full "work from home" solution

 


Tööpakkumise number
#710962

Location:
Estonia, possibility to work from home office
Job type:
full-time
Additional info:
employee
Expiration date:
16 July 2021
Published:
16 June 2021

CVKeskus.ee client

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

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Kandideerid järgmisele tööpakkumisele:
Ad Studio Customer Support Advisor for Spotify with Danish and English
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!