We are looking for a Process Specialist to join our growing SAR Reporting team at Wise.
The role is a unique opportunity to join one of the fastest growing fintech companies in Europe and help millions of customers save money by using Wise, while contributing to fighting financial crime on a global scale.
As a Process Specialist, you will optimise and align the operational processes, collaborating with the SAR Reporting operations team, product teams, central quality, and knowledge management, as well as audit, compliance, and growth teams. Your primary focus will be on creating, reviewing, updating, and maintaining the operational team’s policies, procedures and guidelines to ensure compliance and efficiency.
As an individual contributor you’ll have the opportunity to impact the operational team’s operational excellence through process standardisation and mitigating risks. You’ll play a crucial role in maintaining accurate documentation, especially during the launch of new products, currency routes, and outsourcing initiatives and ensuring readiness for audits.
Your expertise in process optimisation and project management will be essential as you lead efforts to enhance operational workflows, support new product launches, and prepare the organisation for internal and external audits.
The role as a Process Specialist gives you the opportunity to:
- Work with the SAR Reporting Operations team to map current processes, identify problem areas and develop solutions. Support the launch of new products, and initiatives by creating and refining operational frameworks;
- Identify inefficiencies and optimise operational workflows to enhance operational efficiency and effectiveness;
- Create, update, and maintain procedures and guidelines for the SAR Reporting operations team, ensuring accuracy, compliance, and readiness for audits with regular reviews;
- Support audit preparations by gathering information, preparing samples, and addressing process-related queries;
- Lead and manage projects focused on improving operational processes and provide input as stakeholder for product related projects that impact our processes;
- Drive change initiatives by implementing process improvements. Provide support to teams affected by changes to ensure smooth transitions;
- Analyse process-related data using BI tools to identify trends, assess performance and adherence to the processes, and make data-driven decisions, followed by impact analysis;
- Build and maintain strong relationships with departments such as SAR Reporting operations, Product, Central Quality, Knowledge Management, Growth & Expansion and different audit functions. Facilitate effective communication and collaboration to align on process improvements;
- In collaboration with Learning & Development team in SAR Reporting operations, support the team to ensure alignment with updated processes and procedures;
- Serve as the first point of escalation for process-related issues within the operations, addressing and resolving challenges effectively.
