CV Keskus job ad Magnetic MRO AS Customer Support Coordinator, 2024-11-28

Main responsibilities

Welcome and assist company customers, visitors, and partners by ensuring seamless transportation and escort within the city and airport territory
Offer customer guidance and support before arrival and during their stay in Tallinn
Maintain constant communication with customers on site
Prepare customer offices before their arrival
Plan and organize events or activities for customers, sometimes after-hours engagements
Collect customer feedback and relevant notes to improve the customer support service in the company
Arrange hotel bookings, visas, and invitation letters for customers, if needed
Perform administrative tasks and provide support to other departments within Magnetic Group when workload permits
Collaborate with Business Development Manager to develop tailored action plans for each client, focusing on retention and loyalty

Minimum of 2 years of proven experience in customer service
Excellent verbal and written communication skills in both English and Estonian
Ability to communicate effectively and build relationships
Excellent organizational abilities, including multitasking and meeting deadlines
High level of accuracy and punctuality
Energetic, outgoing, and naturally positive mindset
Strong analytical and creative problem-solving abilities
Ability to represent the company to the highest standards
Proficiency in MS Office tools
A valid Category B driver’s license is a must

Opportunity to work in one of the most attractive and fast-growing global industries in the world – aviation
A fast track to both personal and professional growth in a challenging and rewarding environment
A great team with diverse backgrounds and true aviation fans
A culture of trust that empowers you
A range of perks like health insurance, company events, movie nights, and more