Plummy Games, a fast-growing mobile gaming company that developed Star Merge game, a remarkable success and genre leader in the mobile gaming world.
With our main office in Estonia and an R&D hub in Moldova, also backed by top-tier professionals across seven countries, we're a truly global company pushing the boundaries of mobile gaming. If you're passionate about gaming and being at the forefront of a booming industry, we want to hear from you!
Responsibilities:
- Help the team implement customer support processes and tools to streamline operations;
- Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution;
- Create and maintain Help Centre articles for frequently asked questions;
- Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback;
- Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.
Requirements:
- 2+ years of experience in customer support, ideally within the gaming industry;
- Ability to respond promptly and professionally to player inquiries;
- Strong English communication skills, both written and verbal;
- Experience working with Zendesk;
Nice to have:
- Experience with Jira, Looker or Zendesk Explore in customer support;
- Proficient in speaking one of the following languages: German, French or Italian.
We Offer:
- We can offer full-time contract of employment in Estonia;
- Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;
- 5 sick days, 28 calendar days of vacation;
- Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;
- Five days full-time, flexible working hours;
- Possibility to work remotely.
You can apply directly here: https://plummygamesnew.teamtailor.com/jobs/5150831-customer-support-specialist
