Junior Account Manager

Working closely with global brands and creating impressive websites is challenging and rewarding.

scandiweb has collaborated with many well-known brands, such as Ford, Hyundai, BMW, Jaguar, Happy Socks, Lancome, L'Oreal, Puma, the MET, and more, to develop the best eCommerce solutions for their specific needs.

Our diverse team of professionals from 50+ countries provides expertise in various areas, including Digital Marketing, UX Design, Web Development, Project Management, Quality Assurance, Business Development, and Account Management.

As the leading eCommerce Agency worldwide, we continuously strive to push boundaries and stay ahead. Join us and become part of our ambitious journey!

The primary goal of the Account Management Team is to ensure scandiweb's clients' complete satisfaction and achieve success in their endeavors. We strongly believe that building long-lasting, strong relationships is essential for maintaining an excellent reputation among competitors and gaining maximum trust within the industry.

What are the goals and responsibilities of a Junior Account Manager? 

Above all, positive and measurable impact on each assigned account. Since this is a junior-level position, you won't be alone - your purpose will be to assist the Account Manager in maintaining relationships with clients. You, as a Junior Account Manager, will take the lead on being the initial contact for the client to ensure the project signing. Your responsibilities will include introductions to the Delivery Team, overseeing the project completion, and assisting in developing a strategic roadmap. As the most important contact for the client, you will make sure that the transition to the Support Team is seamless, and further, you serve as an ongoing assistance.

Your daily responsibilities will include learning about clients' true issues and how our products can solve that. Therefore, measurements, such as KPIs will be the guide of “red flags”. Addressing the issues to management for resolution you will learn and build a path to decrease the “red flags” to zero level. 

Building relationships as a Junior Account Manager means high responsibility to ensure a positive experience with scandiweb. Monthly feedback will matter the most to work on new strategies and continue to maintain clients' needs.

In the end, nothing tastes better than bringing value to a client's requirements by reaching the goal. 

What do we expect from you?

We expect our new Junior Account Manager to take full ownership of any task and commit to teamwork with the Account Manager. To do so, you will need experience in sales and business operations to understand how business occurs in the eCommerce field. High communication skills are a must to build relationships with clients, as well as confident written and spoken English.

We are looking for a true believer in change with a passionate interest in improvements that matter, aiming to build the best eCommerce experience for our clients. You must be capable of using aligned tools, developing methods, and utilizing KPIs as your guide to success. Experience with CRM and marketing tools is also expected. Adaptability will be essential, so hone your agile skills to prioritize effectively.

Junior Account Managers have to work in a dynamic environment, and finding comfort in this kind of work will be one of your tasks. Strong emotional intelligence and the ability to work in a fast-paced industry will be needed to maintain a rapidly expanding customer base.

Do not worry if you do not have all the required skills and experience - the Junior position does not assume you have it all. You will get to it with the help of your mentor.

Please note that if you are joining scandiweb remotely, you will need to have your own hardware setup. After the probation period, it is possible to arrange a hardware upgrade.

Benefits

• Get the best account management experience at the world's leading eCommerce Agency. 
• Work on the most challenging and largest projects worldwide. 
• Join a multinational team that delivers to customers in over 70 countries. 
• Experience our online office, where everyone is connected regardless of their location. 
• Receive support for hardware upgrades.  
• Benefit from health insurance. 
• Access certifications, events, and many other opportunities!