CUSTOMER SERVICE REPRESENTATIVE

What you will accomplish

• Work in a supportive team environment to improve the software and customer experience;
• Learn in-depth about the field of forensics, world of encryption, and password recovery within the range of Passware products;
• As the primary contact, you will assist with incoming support requests, manage customer expectations, and provide solutions to technical issues they report;
• Contribute to the internal decisions and discussions from the point of customer feedback and software use;
• Help the team grow and evolve their processes and procedures.

Must haves

• Customer service experience with technical orientation;
• Fast learning skills with the ability to adapt;
• Ability to be proactive and self-sufficient;
• Team player who is not afraid to ask questions;
• Organized, motivated person with attention to details;
• A high level of written and verbal English.

It would be great if you have

• Working knowledge of Zendesk ticket system and Atlassian JIRA;
• Familiarity with digital forensic and security technologies and services;
• Helpdesk Customer Service skills and communication training and achievements;
• Good understanding of Windows and Mac operating systems;
• General understanding of mobile phones and iOS/Android operating systems;
• Other language skills.

• Interesting work as part of the professional team;
• Opportunities for professional development;
• Possibility of flexible working hours and flexible location;
• A healthy work-life balance;
• A competitive salary as well as bonuses based on company results;
• Modern office located in Tallinn (Maakri 30).