Technical Support Specialist

Rozert OÜ is an international product company developing innovative technological solutions in areas such as sports and finance industries since 2014. We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market.

About the project:

We are looking for a technical support specialist with English and Russian language skills who will join our team in Tallinn, Estonia. Your main role will be to help our customer support team to deal with the complicated technical issues of our clients. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

Your key responsibilities include:

• Answer to incoming requests from customer support team colleagues;
• Identifying customer issues and helping customers support with those issues resolution;
• Analyzing and reporting product malfunctions;
• Jumping into active requests from customers via live chat to solve issues and following up to ensure the issues are resolved;
• Gather customer feedback and share with our Product, Development, and Marketing teams.

Your expertise to meet the requirement:

• Upper-Intermediate level of Russian and English;
• Advanced PC or Mac skills, readiness to learn new stuff by yourself;
• Work experience in support is a plus;
• Software development skills is a plus;
• Excellent communication skills;
• Strong teamwork skills;
• Multi-tasking, and keeping attention to detail;
• Readiness to work in the evening and night shifts, and on the weekends.

We appreciate:

• Ability to quickly and efficiently solve tasks;
• Independence, responsibility, initiative, and keep attention to detail;
• A flexible and systematic approach to solving complex problems.

We offer:

• Competitive salary
• Private health insurance
• Sports benefit
• Regular team and company events
• Comfortable office in the centre of Tallinn with the flexible working schedule
• Top notch work equipment
• Corporate English classes with a cool teacher
• Paid Estonian Language courses
• Amicable work environment and supportive team members
• Real career opportunities and professional growth
• The great team across the world