Sales and Customer Service Agent

• Focus on high level customer service, provide an effective, polite, friendly and professional service
• Keep up to date with daily assignments to ensure all bookings and amendments are made within the required timescale
• Handle requests related to our services at the hotel and deal with operational issues requested by our resort customers
• Receive and make phone calls, handle e-mails and act as the first positive point of contact for our customers
• Book, amend and finalize hotel accommodation and activities for our valued customers

• Previous experience in hotel and customer service related work is essential
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication, organization and PC skills
• Ability to multi-task, prioritize, and manage time effectively
• Detail and result oriented, precise and open-minded
• Good sense of humor, especially at times of stressful situations
• Fluent in written and verbal English, all other language skills are an advantage

• Exciting and variable job in an international environment, possibility to work with different cultures
• Good working environment, different team and company events
• Competitive salary in compliance with candidate experience and commitment
• Opportunities to develop personally as well as professionally

Please send us your motivation letter and salary request in English. We will only reply to applicants who meet the requirements of the application.

For any additional information about the work please send us an email to Tallinn[at]kakslauttanen.fi