Support engineer

• Provide excellent customer technical support service for IoT and related platforms, with an attitude of exceeding SLA’s.
• Troubleshoot performance and stability issues of the services using a wide variety of tools and provide root cause analysis.
• Proactive in recognizing and handling uptime and performance challenges
• Act as assurance escalation point from clients for all platform related request and incidents.
• Support the implementation of new systems and software and the delivery of data reports.
• Become a proficient user of all toolsets (Nomad, Tayana, Grafana, Jira Service Management system and others) to assist customer queries and internal requests.

Knowledge, Skills & Experience:

• Demonstrate a proven track record within a similar technical environment.
• Ability to troubleshoot complex problems throughout the whole technology stack
• Issue resolution experience (including Root Cause Analysis)
• Perfect / Fluent English (verbal and written) & Russian

Personal Skills:

• Good time management and prioritization skills, multitasking
• Working efficiently in emergency situations
• Good organizational, prioritization and coordination skills.
• Ability to assimilate and relay technical information.
• Excellent problem-solving skills.

The following skills will be considered an advantage:

• Basic SQL knowledge 
• University degree in Telecommunication / IT or equivalent experience
• Minimum 3 years of professional experience in IT or Telecom Operator or Vendor
• BTec or equivalent in IoT or Telecommunications.
• Knowledge of IoT products and solutions
• Russian and Estonian languages

We offer:

• Job in a trusted International company
• A professional working environment;
• Massive international knowledge base;
• A wide range of clients and assignments;
• Various training opportunities;
• Competitive compensation package

Additional information

Work in shifts during EU and US time

We will only contact candidates who have passed to the short list.