Job Description

• You will manage daily incoming emails, calls, messages from the app users


• Monitor customer complaints on social media and reach out to provide assistance


• Manage requests and complaints, solve problems and find solutions to the problems


• Identify customer needs and help customers use app features

Requirements

• Excellent communication and problem-solving skills


• Previous working experience in customer service


• Multi-tasking abilities (to assist other departments if needed)

Company offers

• You will get a great chance to be a part of and build the "next big thing"


• At Forus, you will work with professionals from a variety of different fields.


• You will work from Tallinn office in our international Customer Support team


• And of course, work in a supportive, modern, and fun office environment!


• Get a unique motivational package