Gepard Media OÜ is a marketing agency that operates in the global crypto entertainment market, providing innovative, high quality, and trustworthy services to its customers. The company was founded and is run by industry experts with many years of experience in online entertainment marketing and operations.
Job Description
- Manage and lead multilingual customer service department
- Develop and maintain customer service procedures, policies, and standards for the department.
- Efficiently allocate incoming requests, prioritize actions, and monitor team resources in order to ensure SLAs
- Conduct performance reviews for the team, identify areas of improvement and mentor where needed
- Communicate and be the focal point for the sharing of essential information within the team
- Analyze areas of poor performance and identify effective solutions to resolve issues quickly and effectively
- Recruit new team members
- Train and coach staff to deliver continuous improvements
Requirements
- Proven background working in customer operations within the iGaming sector
- Ability to manage and lead a team
- Ability to develop and motivate team members
- Strong management understanding and experience in improving efficiency and productivity
- Verbal and written fluency in English
- College or university education
- Hands-on experience with LiveChat, HelpDesk, ZenDesk or similar solutions
Company offers
- "No bureaucracy" start-up company environment
- Attractive package that includes a competitive salary and annual bonus linked to business and personal performance
- Flexible working hours
- Remote work
- Multi-cultural working environment
