2023-08-23 14:48:55

Customer Service Officer in Corporate Banking

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Job Description

Join our team as a Customer Service Officer (Abihaldur) in Corporate Banking division in Estonia!

Our culture is built based on our core belief that we are changing lives through banking – Luminor is here to empower people to make smart financial decisions. Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

We are a dynamic, Pan-Baltic bank with a diverse team and have a number of great professional opportunities available both in business and support functions.

 

Responsibilities:

  • Support planning and execution of customers meetings with present and potential customers in cooperation with the Relationship Managers to increase profitability and growth
  • Develop relations with company representatives to handle daily customer contacts, assignments and needs with high quality and efficiency
  • Assist the Relationship Managers with administrative tasks, as part of the customer team, to enable them to spend more time with customer
  • Advise customers in daily banking matters
  • Prepare standard credit memo forms, ensure smooth disbursement process
  • Establishing and maintaining Know Your Customer (KYC), Anti-Money Laundering (AML) and Compliance Police procedures in a customer relationship
  • Prepare service offers, legal documentation, correspondence, etc.
  • Compile all kind of information about existing and potential customers; maintain updated information in customer files and databases

Requirements

  • Former similar experience
  • General understanding of Corporate Banking activities
  • Service and detail oriented, accurate, with ability to prioritize
  • Flexibility and openness to change
  • Good communication skills
  • Fluent English and Estonian is required in spoken and written communication

Company offers

  • Dynamic and international working environment that is filled with interesting challenges and unique opportunities, as we build a bank together
  • Varied opportunities to support your professional and personal development and growth
  • A competitive benefits package in addition to your salary
  • An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
  • Pan-Baltic teams where people value challenging work together with good humor and having fun

 

Application deadline is 1st of June