Advanced IT Supporter for a Nordic Product Platform

Do you want to become a vital part of a new team that focuses on professional support for colleagues in Tallinn, Copenhagen, Oslo, and Stockholm, as well as 2nd line support for the most complex customer cases? Do you thrive when diving into the rabbit hole of an extensive IT platform, and do you have the skills to communicate your findings and explanations to your colleagues? 

We are looking for two full-time Advanced IT Supporters to help us achieve the professional IT Support our colleagues and clients deserve. 

About the position as IT Supporter 

As part of a new team, you will help lift our support to a more professional level. You will be supporting products and tools built in-house on our own IT platform. As 2nd line support, you will only be called into action when support cases are not ordinary. This will demand a wide set of skills, from the technical to communication, and good support. You will learn our business and our customers, and you will use this knowledge to prioritize cases. 

In addition to being 2nd line customer support, you will be 1st line for colleagues at our Tallinn office. 

When ready, you will also be part of our roster for our 24/7 emergency phone. 

You will work in close collaboration with Customer Care (Tallinn, Copenhagen, Stockholm, Oslo), and our project managers, developers, and system administrators (Copenhagen and Oslo). 

Key responsibilities 

As a 2nd line IT Supporter, you will help ensure good support, good communication, and you will help make sure our Tallinn colleagues can do their work and deliver to our clients on time. 

• Follow our service desk and respond to incoming cases 
• Act on cases or delegate to the correct team 
• Prioritize cases to the best of your ability 
• Access internal tools, logs, servers, databases, when investigating cases 
• Classic IT support for Tallinn office: Make sure our Tallinn colleagues can do their work and deliver to our clients on time 

In time you will: 

• Check (and improve) our server monitoring to catch errors before our clients complain 
• Be part of our roster for our 24/7 emergency phone 

We are looking for someone, who ... 

• is a natural supporter 
• is a technical generalist 
• has good communication skills 
• has some experience with Linux based systems 
• has some experience with databases 
• is proactive and ready to learn 
• speaks and writes well in English
• is either living in or able to relocate to Tallinn 

• An exciting and progressive place to work, with offices all over the Nordic countries.  
• An opportunity to work with some of the greatest companies, private organisations, and governmental organisations in the Nordics. 
• An attractive position with a chance to define your own role as well as personal and professional development. 
• A professional work environment and great colleagues, who are always willing to lend a helping hand.  
• A company with a great atmosphere, many social events and Friday bars You will feel welcome and a part of the company from day one.  
• Freedom with responsibility, room for differences and an egalitarian corporate structure. 

About Infomedia  

Infomedia is the leading media intelligence company in the Nordic countries. We monitor everything written or said throughout editorial and social media around the world by using a combination of advanced technology, complex algorithms, and a team of professional, skilled employees. 

Our extensive database and talented employees place us as the industry leader for media monitoring, analysis, and communication. We aim to give our customers insight into an increasingly complex media landscape through our media monitoring, reports, and counselling.  

As the market leader, Infomedia aims to set new standards on how to help companies make informed decisions about their communication strategies across media channels, and thus help our customers achieve their business goals and protect their brand.  

Are you interested in the position? 

The position is a full-time job, and we are looking for candidates who can start as soon as possible. 

Please send your application and resume through the application platform. 

Infomedia is owned by JP/Politikens Hus and Berlingske Media and provides services for both national and international customers. Our partners include some of the leading players in their fields, including Hootsuite, Zerofox and Talkwalker. Read more on https://infomedia.org/.