Duty Manager

In this position you will….

• Oversee the entire hotel operations to maintain high standards
• Will report directly to the Front Office Manager and Director of Operations
• Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork
• Maintain good communication and working relationships with all hotel departments
• Meet and greet VIP Guests and major corporate clients upon arrival, ensure regular and VIP Guests are recognised and guests’ special requests are coordinated
• Replying to guest feedback on various channels in a timely manner
• Respond, action and resolve any guest complaints or issues during or after their stay
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
• Ensure all guest requests, problems and internal communication is actioned in a timely manner
• Assist with other departments, as necessary

We are looking for……

• A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• Fluent in English and Estonian – both in speech and in writing (any additional language is an advantage)
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Excellent grooming standards
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team