Job Description

• Review and act upon user generated content on social media platforms; review and take necessary action as per the defined policy and terms and conditions


• Provide insights and trends on content reviewed


• Provide feedback and suggestions on review process and workflows


• Provide suggestions for product innovation


• Perform general data entry and other related tasks


• Embrace and adapt to changes in type and nature of work, policy and procedures at short notice


• Follow all hot cues and alert mechanism and comply to all such processes at all time


• Respond to user inquiries with high quality, speed, empathy, and accuracy

Requirements

• Excellent French and good level of English


• Active Social Media presence


• Attention to detail


• Ability to work with multiple tools/web browser windows simultaneously


• Ability to work in teams


• Knowledge of MS office/Google suite


• Ability to quickly utilize hot cues and key command shortcuts preferred


• Strong oral, and written communication skills


• Previous content moderation and BPO experience is an advantage

Company offers

• Competitive salary


• Office in the city center/WAH opportunity


• Benefit Packages