2023-08-23 14:48:55

Global Courier Operations Specialist

CVKeskus.ee klient

Job Description

Stakeholders management. You will closely work with the HQ team (Operations, Product, Marketing) and local Courier Operations teams to resolve most challenging issues in operations;

Own key operational metrics. Delivery time, online couriers, couriers rating - these and other metrics define success of our marketplace business. You will be responsible to improve some of the key performance metrics;

Scale and improve workflows. You will review current courier operational processes and SOPs, and will define new workflows that are more scalable and that will improve efficiency of teams 5-10x. Also you will automate & standardise what adds least value, giving local courier operations teams time to focus on most value added operations;

Manage courier acquisition funnel, engagement, and retention. Each month we onboard thousands of new couriers globally. We expect from you to forecast acquisition targets, optimise courier acquisition funnel efficiency, and bring more visibility to funnel analytics as well as analytics in courier engagement for active couriers. There is a lot of actionable data and we expect you to use the data to improve acquisition, engagement and retention of couriers on Bolt Food;

Pricing and incentives strategy. How to structure our courier pricing strategy globally? What incentives do we need to pay in peak hours? Busy days? How to define such incentives in a framework that can be used globally? What product features we need to build to accomplish this goal? You will be responsible to find answers to these questions;

Courier analytics. Build actionable Looker dashboards that will give analytics visibility to you, HQ, and local teams. Make business decisions based on data;

Project management. Manage and scale couriers-focused projects;

Communications management. Define courier communications channels, cycles, frequency and scale this globally.

Requirements

3+ years of experience in Operations

Strong analytical skills & can apply data to make business decisions

Bias towards execution and achieving results

Great Excel skills

Can easily network with people of all background

Must be willing to travel across different markets and relocate to Estonia

Company offers

Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company

Experience in product launches or running a business

Why you’ll love it here:

Your daily duties will have a meaningful impact on millions of people all over the world.

You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

We don’t care where you work from, as long as you get the job done!

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

Switching off is important! We have fridges full of refreshments, sports compensation, table tennis, Playstation and loads more...