Call center specialist

Are you fluent in English?

Then take the opportunity to learn Swedish through distance classes and get employment at our Swedish call center in Estonia!

In our call centers, operators receive calls from clients in Sweden and book different modes of transportation. Our clients speak Swedish, so the working language is always Swedish! That is why the employment at Samres begins with an intensive language course.

The services include booking transports or providing customer service of various kinds. Bookings and certain services are provided by phone, e-mail and via chat. The work is performed in various bookingsystems on the computer.

• Good knowledge of English
• Excellent speaking and listening skills
• Strong aptitude for language learning- Service oriented and stress resistant
• Highly motivated, independent and disciplined
• You also need a stable internet connection, computer, web cam and headset at home in order to attend the classes.

We offer an intense language course for about 8 months and the target language level is B2 (CEFR).

The course will involve 100 % distance studies. Each week you get 5-15 hours live lessons with Swedish teachers. The rest of the time will be self-studies, group studies and hand-ins. It’s a full time course and will be very intense.

The course is free of charge, as well as all course material, books etc.

Those who reach our target level of Swedish will be offered employment at competitive salaries. An allowance for studning (584 eur gross) will be paid out after passing the first language level during the course. For the rest of the course it will be paid out monthly if reaching the targets.

Expected timeschedule:

• Step 1: Apply for the course and additional form (Jan)
• Step 2: English language test (Jan)
• Step 3: Job interviews (Jan-Feb)
• Step 4: Intensive Swedish language course for 8 months (Feb)
• Step 5: Company training and customer service training during the course
• Step 6: Receive employment as a call-center operator (Oct)