https://www.cvkeskus.ee/681750
Remote recruitment Remote work possibility

Location: Tallinn, Harjumaa, possibility to work from home office
Job type: full-time
Additional info: employee

Published: 05 January 2021
Expiration date:04 February 2021
Soovin kandideerida

Job Description

The main goal of the Quality Assurance Specialist would be to monitor the interactions handled by the content moderators based on pre-defined parameters, to identify opportunities for improvement and execute coaching sessions

  • Monitoring interactions as per defined sample plan and targets
  • Provide Coaching and Feedback to Consultants
  • Preparing necessary monitoring and ad hoc reports
  • Attend Calibration Sessions and Internal Reviews
  • Drive Quality awareness and improvement initiatives like huddles, etc.
  • Train/Coach new hires on Quality parameters and requirements.
  • Manage and communicate updates within the program/team
  • Able to adjust quickly and smoothly to changing priorities and conditions
  •  Pro-active in developing trust and professional rapport with employees


Requirements


  • Strong understanding of social media platforms, content moderation and or digital content management work streams.

  • Verbal and written proficiency in English and French

  • Working knowledge of G suite tools.

  • Customer-oriented in managing communications and issues

  •  Arabic language skills are considered as an advantage


Company offers


  • Very competitive salary

  • Attractive performance incentives


Tööpakkumise number
#681750

Location:
Tallinn, Harjumaa, possibility to work from home office
Job type:
full-time
Additional info:
employee
Expiration date:
04 February 2021
Published:
05 January 2021
QA Specialist with French and English QA Specialist with French and English

SUTHERLAND GLOBAL SERVICES OÜ

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

View More

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QA Specialist with French and English
Kandideerid järgmisele tööpakkumisele:
QA Specialist with French and English
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!