QA Specialist with French and English

Job Description

The main goal of the Quality Assurance Specialist would be to monitor the interactions handled by the content moderators based on pre-defined parameters, to identify opportunities for improvement and execute coaching sessions

• Monitoring interactions as per defined sample plan and targets
• Provide Coaching and Feedback to Consultants
• Preparing necessary monitoring and ad hoc reports
• Attend Calibration Sessions and Internal Reviews
• Drive Quality awareness and improvement initiatives like huddles, etc.
• Train/Coach new hires on Quality parameters and requirements.
• Manage and communicate updates within the program/team
• Able to adjust quickly and smoothly to changing priorities and conditions
•  Pro-active in developing trust and professional rapport with employees

Requirements

• Strong understanding of social media platforms, content moderation and or digital content management work streams.


• Verbal and written proficiency in English and French


• Working knowledge of G suite tools.


• Customer-oriented in managing communications and issues


•  Arabic language skills are considered as an advantage

Company offers

• Very competitive salary


• Attractive performance incentives