Team Manager Fluent in Italian and English

Are you a fan of social media platforms? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Tallinn we are looking for Content Moderation Agents who will be reviewing posts in one of the most popular social media platforms in the world.

• Daily management of content moderation operations, SLAs and Quality
• Recruit, train and manage a team of content moderators
• Communicate content safety guidelines and best practices to moderation team
• Work closely with the SME and senior team members to ensure quality and timeliness is maintained
• Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
• Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
• Work closely with the client to improve Content Management System

• 1-2 years in managing a team of 15+ members
• Prior experience/skills in content moderation on Social Media preferred
• People management skills
• Familiar with Internet laws and regulations (preferred)
• Fluency in English and Italian
• E-commerce / Content Moderation / Social Media experience preferred
• Strong interpersonal skills, verbal and written communication skills, and empathy
• Ability of reason and analytical skills in diverse situations

• Very competitive salary
• Attractive performance incentives