Account Manager

—Coordinate and communicate Contractual metrics and key deliverables with all Account managers in each location;

—For any contractual metrics which are not meeting targets, ensure action plans are developed and implemented by the respective account managers in each location

—Work on continual improvement projects

—Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

—Hold weekly meetings with the stakeholders to discuss action plans and the status updates

—Ensure motivational programs are in place and encourage frequent recognition

—Minimum of 5 years of experience acquired in operations, of which at least 2 years in a senior level management role managing 50+ employees

—Excellent English

—Proven ability in managing a multi-cultural workforce is required

—Up to date knowledge of current contact center technologies; workforce applications, reporting, quality and monitoring tools

—Business Thinker, focused on execution and paving way for growth of Analytics Services in the areas of focus

—Experience of turning around red projects will be an advantage

—Very competitive salary

—Attractive performance incentives