2023-08-23 14:48:55

Team Manager Fluent in Spanish and English

CVKeskus.ee klient

Job Description

—Daily management of content moderation operations, SLAs and Quality

—Recruit, train and manage a team of content moderators

—Work closely with SME and senior team members to ensure quality and timeliness is maintained

—Frequently review social media to provide input to develop, maintain and implement client content safety guidelines

—Work closely with the client to improve Content Management System

—Manage staff coverage, assign team members to shifts, ensure attendance and quality of work

—Communicate content safety guidelines and best practices to moderation team

Requirements

—1-2+ years in managing a team of 10-15+ analysts and SMEs

—Excellent Spanish and good level of English

—Prior experience in content moderation on Social Media is preferred

—Strong performance management skills

—People management skills

—Ability of reason and analytical skills in diverse situations

—Awareness of current events with great sense of social issues

—Strong interpersonal skills, verbal and written communication skills, and empathy

Company offers

—Competitive salaries

—Office in the city center

—Benefit packages