API Support Engineer

The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects in English by phone and the capacity to identify opportunities for technology-based improvements. Responsibilities:

Assist clients to develop and debug their applications connecting to the IB API through which they can apply automated trading algorithms.

Assist clients in the integration of API applications with third party software (such as charting software)

Build and maintain a resource library for clients, including program snippets, documentation, consultancy resources

Create of a variety of test and demonstration programs that utilize the IB API that clients can use as samples for their own development needs

In-house development assistance

Assist in developing custom API solutions for internal users including other teams in Customer Service

Bachelor’s or advanced degree

2 years of coursework and/or work experience programming in Java, C#, Python, or C++.

2-3 years IT work experience, preferably in Finance sector

Strong verbal and written communication skills in English and one of other major languages (French, German, Spanish, Italian, Japanese, Chinese, Russian, Portuguese) to accommodate client inquiries directed via telephone, email or online chat

Fast learner, proactive and helpful Knowledge in the following areas would be a plus:

Understanding of Trading terminology

Basic understanding and ability to work in various Operating Systems like Windows, Mac OS, Linux

Fluency in one of the following languages: Spanish, French, German, Russian, Chinese, Japanese, Italian

Normal office hours: no night shifts, no weekend work

International fast growing environment with a highly successful company

Competitive compensation package including bonuses and a stock plan

Vision and dental benefits, sport activities compensation

Lunches and gated parking paid for by the company