2023-08-23 14:48:55

Team Lead (Verification Operations)

CVKeskus.ee klient

Job Description

You probably have not worked with online identity verifications before and that is fine - we will teach you all about it. You do, however, have to be good with people, have high attention to detail and be great at task/time management. More importantly, you must have an interest in what Veriff can help people achieve: making their lives much more convenient and their online interactions safer. If this sounds like you, we can't wait to have you join our Tallinn based verification team as a Verification Team Lead.

These are the goals you would help us to achieve:

* verifying people and documents in a matter of seconds
* supporting a team of specialists who guide Veriff's users through their identity verification steps by email, chat, video and phone calls
* organizing and improving our internal and external documentation for the best self-service solutions
* working closely with teams across the company to improve our products
* identifying issues and implementing processes to help scale our operations
* building a team that is motivated to dream big and ready to take action to reach common goals

Requirements

You are the one we're looking for if you are:

* experienced in leading a customer focused delivery team
* able to plan and take detailed steps to execute a high-level vision
* passionate about helping people realize their full potential
* able to think on your feet and see three steps ahead
* curious, empathetic, responsible and creative
* fluent in English. Speaking any additional language is an advantage
* motivated by finding solutions: when you understand the “why”, you will figure out the “how”

Company offers

From Veriff you will get:

* an opportunity to work in an awesome (we really don’t use this word lightly) up-and-coming company with a lot of career opportunities (Veriff is backed by investors such as Mosaic Ventures, Taavet Hinrikus, Ashton Kutcher and Paul Buchheit).
* an international team and customer base to work with
* a friendly and flexible work environment where YOU are in charge of balancing freedom and responsibility
* all the perks that go with a world-changing tech start-up