CUSTOMER SUPPORT AGENT

This position will be based in Tallinn, Estonia. ESTONIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SUPPORT AGENT Job description, tasks ● Complete Welcome Calls to engage and greet new customers ● Respond promptly to customer inquiries ● Communicate clearly and effectively with customers ● Educate customers regarding new product offerings ● Resolve customer complaints and concerns by investigating problems; ● develop solutions and manage through to resolution ● Other duties as assigned by management

● Excellent customer care skills
● Ability to communicate clearly and professionally
● Professional attitude when dealing with customers
● A clear and friendly telephone voice
● Very good written and verbal communication skills in Estonian
and Russian; at least intermediate English language skills.
● Good computer skills and typing skills
● Strong organizational and communication skills, team
orientated philosophy, and problem solving skills
● Strong active listening skills – give full attention to what other
people are saying, take time to understand the points being made,
asking questions when appropriate

● The opportunity to improve and participate in the company's
development
● Dynamic work in rapidly growing international company with
personal
● development possibilities
● Competitive salary
● Social security
● Health insurance
● Spacious office and casual environment
● Opportunity for career development

This position will be based in Tallinn, Estonia. Please send your CV
and cover letter preferably in English by clicking "Apply" with a
subject line "Estonian and Russian customer support". Deadline for
applying: June 21th, 2019 at 00:00. Your application will be handled
confidentially. PLEASE BE AWARE THAT YOUR RESUME WILL BE
STORED IN OUR DATABASE FOR THE NEXT 6 MONTHS. YOU ARE
ENTITLED TO REQUEST DELETION OF YOUR RESUME AT ANY TIME.