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Release & Incident Operator


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Tööpakkumise number 584809

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CV Market´s client Release & Incident Operator

Job Description

As a Release & Incident Operator, you will report to the Release & Incident Manager and work closely with the support team, the commercial team and the technical teams as well as other internal stakeholders. You will work across our customer-facing teams providing a friendly and technically knowledgeable interface to our customers, facilitating incident & release management, service improvement and performance reporting. Your responsibilities will include:

- Manage service interrupting incidents to minimize the impact on customers and deliver excellent levels of communication,
- Handle internal and external incident communications to keep both colleagues and customers informed,
- Contribute to identifying and implementing changes to processes and procedures to improve our incident management regime,
- Manage a comprehensive multi-team approach to post-incident management, investigation, and improvement,
- Work with our support and development teams to assist with identifying and addressing service outage risks before they impact our customers,
- Contribute with multiple teams to deliver the agreed improvements,
- Manage release notes with the help from other internal stakeholders,
- Manage release communication internally and externally, coordinate release windows
- Implement and manage release processes through development, test and production environments.


- Prior experience with release and incident management.
- Strong customer service, communication and organisational skills.
- Familiarity with Atlassian product suite (Jira, Confluence, Jira Service Desk).
- Working knowledge of Scrum and Kanban agile methodologies.
- Interest in delivery and process.
- Excellent interpersonal skills and written English.
- Able to travel in Europe and the Americas.

Company offers

- Exciting work in a unique industry: great opportunity for self-development in the sports industry
- An exciting opportunity to be an integral part of a focused, agile team
- Challenging work in an interesting and fast moving industry
- Opportunity to work on different projects
- A fun, relaxed and stimulating modern working environment in central Tallinn
- Supportive, friendly, multinational, passionate team
- Career opportunity in an international company

Tallinn, Harjumaa
Job type:
part-time, contract worker (shift work), students can apply too
Additional info:
Job is suitable for people with specials needs, disabilities.
Expiration date:
27 March 2019
12 March 2019


Genius Sports is a global leader in sports data technology, distribution and commercialisation services. We provide innovative and data-driven solutions to sports, media and regulated betting markets.

Headquartered in London and across 12 locations worldwide, Genius Sports is recognised as one of the fastest growing sports technology companies in the world.

Founded on integrity, Genius Sports has become the trusted partner of hundreds of sporting bodies, including the world’s largest international federations and professional leagues such as FIBA and Major League Baseball. Taking a true partnership approach to working with sport, we distribute official data for organisations such as the NBA, the English Premier League, La Liga, ATP and WTA.

Genius Sports’ commitment to sport goes beyond delivering profitable and technical solutions for our partners. We understand that the protection, integrity and successful commercialisation of sports data is fundamental to the continued success of the industry. Its future requires those who run sports and those who utilise the data to work closely together, therefore ensuring sport is protected and opportunities are maximised.