Senior Officer

• document scrutiny and collection of applications for visa processing;
• handle customer / applicant queries personally or via email, telephone;
• handle cash and bank related transactions if assigned;
• record and maintain all application data;
• maintain up to date information on visa regulations and fees;
• ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc;
• assist the team and manager to drive VAS sales;
• maintain and improve level of customer and mission satisfaction.

Purpose of the role:
• maintain up to date information on visa regulation and fees;
• follow fundamental quality checks during visa application processing;
• facilitate the visa application process and handle front office and back office operations conducted at the respective Visa Application Centres (VACs).

• fluent in Russian and English;
• proficiency in MS Office;
• adaptability and presence of mind to handle customer queries and complaints;
• customer oriented;
• ability to innovate and enhance procedures and methods to increase productivity and cost effectiveness.