PORTUGUESE-SPEAKING VERIFICATION RESEARCHER

• Conducting telephone research in order to verify international education and employment facts provided by our clients' companies prospective job applicants
• Promoting & maintaining positive customer relations
• Persistently finding the appropriate source/contact to verify information (Internet search engines/yellow pages/ schools/organizations, etc.)
• Input thorough & accurate notes updating the status of each International request
• Provide timely follow-up/follow-through on all International requests until they are completed.
• Inbound & outbound customer service contact (i.e. answering questions, providing report status)
• Obtains professional references to access applicant’s previous international work history
• Must ensure international verbal requests are worked on and updated daily
• Analyzes and evaluates collected data

• Bachelor’s degree
• 6 months to 1 year prior work experience in a customer service/support role
• Must be multi-lingual (fluent:speak/write/read)— Portuguese and English
• Working knowledge of the internet and MS office
• Excellent written and verbal communication skills
• Must be organized and be able to manage time well