Töö kirjeldus

The role of First Line Support is to provide immediate assistance to our clients via email, instant messanger and phone. The majority of these queries being
resolved immediately, with the remainder being triaged with all relevant information onto Second Line Support so every case can be resolved within
agreed time frames.

Additionally the First Line team continuously update the clients as to the current status of their cases progress, notify Second line of all priority issues and
highlight lower level cases where progress seems to have stalled.

The 1st line support team is active 24/7 and works in shifts of 12 hours. Availability to cover for night shift is required at least some nights per month.

Ootused kandidaadile

Desired Skills and Experience

• Good knowledge and experience with Microsoft office, especially outlook and excel
  
• Good communication skills
  
• Very good written and spoken English
  

• Very good written and spoken Russian
  
• Extensive knowledge about different sports
  
• Client Service experience

Ettevõte pakub

We offer:

• Interesting and developing work
  
• Good work environment with friendly and young colleagues
  
• Training during settling in period
  
• Competitive salary